Terms and Conditions

welcome to our web site. the following terms & conditions govern the offer and sale of products on our website. please read these terms and conditions carefully before ordering any product. by committing to a purchase from this website, you confirm that you have read, understand and accepted our terms & conditions.

for further assistance, please go to the customer service area, where you will find information about return & exchange, delivery information as well as other information. Alternatively you can email our customer care team at care@www.urban-star.com

urban star offers products for sale on www.urban-star.com to final consumers. consumer means any individual who is buying our product outside his/her trade. urban star reserves the right not to process any such order which does not comply with our business policy.

our aim is to keep this web site user friendly, fresh and exciting. from time to time we create new banners to our website and replace content that becomes out-of-season. all our stock is live so we cannot guarantee that something you may have seen on a previous visit will still be available on our website when you visit again. we reserve the right to make changes to the website without prior notice.

we have made every effort to accurately represent the information and colours of products on this website, as colours may vary between different monitor screens. we cannot guarantee that your monitor’s display will accurately reflect the actual product colour. we will take great care to ensure the product accuracy including price and description. all sizes and measurements are approximate and we do advise our customers to check the size guide when ordering as fitting may vary.

to place an order for the purchase of one or more products at our website, you must go to the individual product page, read the product description, select the quantity, select the right size and add product to shopping basket. individual product page contains a link to size guide, delivery options, return policy and also contains information on the main characteristics of each product and the unit price including taxes.

to provide a greater range of goods, we may provide links to other websites for you to access if you so wish. you acknowledge and agree that, as you have chosen to click on the link, urban-star is not liable in respect of the use of these websites.

all registered customers receive 5% discount on their first order. registering is very easy and is is your responsibility to ensure the confidentiality of your your account and password. you agree to accept responsibility for all activities that occur under your account and password.

Please ensure that your personal details are up to date. please update your account if any changes occur.


Please note all our promotional codes offers apply to full price product only and cannot be used in conjunction with any other promotion.


All prices include VAT. if a pricing error has been made, we reserve the right to cancel your order and contact you to ask whether you wish to continue with the order at the correct price.

we accept all major credit/debit cards for payment. alternatively you can pay through PayPal or google checkout. if your payment is rejected by our online payment processing system, please double check that all the details you entered were correct. Your name and address details must match the card holder address details held by your card issuer. if the problem persists, please contact your credit card provider.

Once your order has been placed you will receive an email to confirm we have received your order.


Please go to customer service area and read delivery information


You can cancel your order without any penalty and without specifying the reason, Please email us at care@www.urban-star.com Recently placed orders can be cancelled providing we have not picked, packed and dispatched your items. if we have already dispatched your items, then we will not be able to stop the delivery process. You may be of course return any goods you do not want (Please read our return & exchange policy).


The terms and conditions may be amended from time to time due to new laws and regulations. The new terms and conditions shall be effective as of the date of publication on www.urban-star.com